Frequently Asked Questions

What is Docket?

Docket is a task aggregation dashboard that pulls your tasks from all your tools — Asana, Jira, Trello, GitHub, Linear, Todoist, Basecamp, Google Tasks, and more — into one unified Kanban board. It also sends you a Daily Digest every morning and a Weekly Wrap-up so you always have a clear picture of what needs your attention.

How do I get started?

Sign up, pick a plan (all paid plans include a 14-day free trial), then head to Sources and connect the tools where your tasks live. Docket starts syncing immediately and organises everything into your board. Most people are up and running in under five minutes.

What are the Kanban board columns?

Your board has four always-visible columns: Today (due today), Tomorrow (due tomorrow), Upcoming (due within the next 7 days), and Unscheduled (no due date). Two additional columns appear only when relevant: Overdue (tasks past their deadline, shown at the far left) and New (tasks created in the last 48 hours with no due date assigned, shown next to Overdue).

What is the Priority Score?

Priority Score is Docket’s way of surfacing the tasks that most need your attention. It is calculated from four weighted factors: the priority of the source it comes from, whether the task is overdue, recent activity on the task, and the task’s own priority level. Overdue tasks carry the highest weight. High-scoring tasks are flagged on your board so you can act on them first.

Can I export my data?

Yes. Go to Profile and open the Export data tab, then click Download my data. You’ll receive a JSON file containing your profile, preferences, connected sources, and activity history. Your tasks themselves remain in the tools you connected — Docket is a dashboard, not a data silo.

Can I use Docket on my phone?

Yes. Docket works in any mobile browser, and you can install it as an app: open docket.today on your phone and choose Add to Home Screen (Safari on iPhone) or Install app (Chrome on Android). It launches full-screen like a native app — no app store required.

Which tools can I connect?

Docket supports 30+ tools: Asana, Jira, Trello, Todoist, ClickUp, Notion, Monday.com, Linear, TickTick, GitHub, GitLab, Basecamp, Google Tasks, Shortcut, Azure DevOps, Zendesk, Teamwork, Bitbucket, Wrike, Smartsheet, Plane, Freshdesk, Height, YouTrack, Pivotal Tracker, Taiga, Redmine, HubSpot, Quire, and Hive. We’re adding more integrations regularly — if something you use isn’t on the list, let us know at [email protected].

How do I connect a source?

Go to Sources in the main navigation and click Add source. Choose the tool you want to connect and follow the on-screen steps — most sources use OAuth, so it’s just a couple of clicks. A few tools (like TickTick) require an API token, which you’ll find in that tool’s settings. Docket will start syncing your tasks as soon as the connection is made.

How many sources can I connect?

It depends on your plan. The Starter plan supports up to 5 sources; Pro supports up to 15. Team plan members get the same source limit as Pro. You can see your current usage at any time on your Sources page.

Can I connect multiple accounts from the same tool?

Yes. For example, you can connect a personal and a work Todoist account, or two different GitHub organisations. Each connection counts as one source against your plan limit.

What happens if a connected source stops working?

If a source loses its connection — for example because an API token expired or you revoked access — it will be flagged with an error on your Sources page and a warning will appear on your dashboard. Docket won’t delete your existing tasks; it simply pauses syncing until you reconnect. You can fix it by opening the source settings and re-authorising.

Does Docket work with self-hosted tools?

Yes. GitLab, Plane, YouTrack, Taiga, and Redmine all support self-hosted instances. When connecting the source, enter your instance’s address in the Base URL field — or leave it blank to use the tool’s hosted cloud version.

Can I limit GitHub or GitLab to a single repository or project?

Yes. When adding a GitHub or GitLab source, click Verify after entering your token and a dropdown appears where you can pick a single repository (GitHub) or project (GitLab). Leave it on All to pull in every issue assigned to you across your account. You can also connect the same tool twice — once scoped to an important repository and once for everything else — and give each its own colour.

How does the Daily Digest work?

The Daily Digest is an email sent at 05:00 in your local timezone on the days of your choosing. It gives you a snapshot of what’s overdue, due today, due tomorrow, and coming up, so you can walk into your day already knowing what needs attention. You can enable it and choose your preferred days under Messages.

What is the Weekly Wrap-up?

The Weekly Wrap-up is an email sent at noon on your chosen day. It gives you a summary of the tasks you completed over the past seven days — a moment to reflect on what you’ve accomplished. We think celebrating the small wins matters. You can enable it and choose your preferred day under Messages.

Can I choose which days I receive the Daily Digest?

Yes. Under Messages you can toggle the Daily Digest on or off and pick exactly which days of the week you’d like to receive it. If your Monday mornings are calmer without it, just uncheck Monday.

What timezone does Docket use for sending emails?

Docket uses the timezone set in your account profile. The Daily Digest is sent at 05:00 and the Weekly Wrap-up at 12:00 in your local timezone. If you’re not receiving emails at the expected time, check your timezone setting under Profile → Information.

Is there a free trial?

Yes. Every paid plan includes a 14-day free trial. No credit card is required to start your trial.

What is the difference between Starter and Pro?

The main difference is how many sources you can connect: Starter supports up to 5 sources and Pro supports up to 15. Both plans include the Daily Digest, Weekly Wrap-up, unlimited tasks, and a 14-day free trial. Pro is the better fit if you work across many tools or need separate personal and work connections from the same service.

What happens when my trial ends?

You’ll be prompted to add a payment method and choose a plan. If you don’t subscribe, your account is moved to the Free tier which has limited source access. All your data is kept safe and you can upgrade again at any time.

Can I switch plans?

Yes, you can upgrade or downgrade at any time from your Subscription page. Upgrades take effect immediately with a prorated charge for the remainder of the billing period. Downgrades take effect at the end of your current billing period, so you keep your existing plan features until then.

How do I cancel my subscription?

You can cancel at any time from your Subscription page. After cancellation you’ll retain access until the end of your current billing period, then your account will be moved to the Free tier. You can resubscribe at any time.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe, our payment provider. Apple Pay and Google Pay are also supported where available. We never store your card details ourselves.

Can I use Docket with my team?

Yes. The Team plan lets you bring your whole team onto Docket under a single subscription. Everyone gets their own board and digest, and you get a shared Team Overview showing task health across all members.

What roles are available on the Team plan?

There are three roles: Owner (manages billing, adds and removes members, changes roles), Manager (can view the Team Overview and help manage the team), and Member (has their own Kanban board, sources, and digest). The Owner’s subscription covers all seats.

How do I invite someone to my team?

From the Team page, click Invite member and enter their email address. They’ll receive an invitation and can join with a single click. You can assign them the Manager or Member role when you send the invite. Make sure you have available seats on your plan before inviting.

What is the Team Overview?

The Team Overview is a dashboard visible to Owners and Managers that shows aggregated task health across all team members. You can see how many tasks are overdue, new, upcoming, and unscheduled at a glance, along with historical snapshots so you can spot trends over time.

What happens to my team if I cancel my subscription?

If you cancel, all team members will lose access to their Docket dashboard at the end of the billing period. Accounts are preserved — no data is deleted — but members won’t be able to use the app until the subscription is renewed. We recommend giving your team advance notice before cancelling.

How secure is my data?

All source credentials are encrypted at rest using AES-256-CBC, and once saved they are never sent back to your browser — connection details are always shown masked. All traffic is served over HTTPS. We never sell or share your data with third parties. See our Privacy Policy and Terms of Service for full details.

Do you support two-factor authentication?

Yes. You can enable TOTP two-factor authentication (compatible with apps like Google Authenticator, Authy, or 1Password) from your Profile under the Security tab.

What are passkeys?

Passkeys are a modern, passwordless way to sign in. Instead of a password, your device uses biometrics (Face ID, Touch ID, Windows Hello) or a PIN to verify you. Passkeys are phishing-resistant and significantly more secure than passwords. You can register a passkey from your Profile under the Security tab.

Can I sign in with a social account?

Yes. Docket supports sign-in via Google, GitHub, GitLab, Facebook, Apple, and Reddit. If you originally signed up with an email and password, you can link a social provider to your account from Profile → Social accounts.

Does Docket store my tasks?

No. Docket is read-only and fetches your tasks live from your connected tools each time you open your dashboard — it never creates, edits, or completes anything in them, and your tasks are never permanently stored on our servers. To keep things fast, results are held in a short-lived cache (about two minutes) that is encrypted at rest and deleted immediately if you remove a source or your account.

How do I change my password?

Go to Profile and open the Security tab. You can set a new password there. If you’ve forgotten your current password, use the Forgot password link on the sign-in page to receive a reset email.

I signed up with a social login. Can I set a password?

Yes. Go to Profile → Security and you’ll find the option to set a password for your account. This lets you sign in with either your email/password or your social provider.

How do I update my email address?

You can update your email address from your Profile settings. You’ll need to confirm your current password. If you signed up with a social login, your email is managed by that provider and should be updated there.

How do I download a copy of my data?

Go to Profile → Export data and click Download my data. You’ll receive a JSON file with your profile, preferences, sources, and activity history.

How do I delete my account?

Go to Profile and open the Delete account tab. Confirm your password and click Delete my account. This permanently removes your account, sources, digest preferences, and any team memberships. If you have an active subscription it will be cancelled. This cannot be undone.

What happens to my data when my account is deleted?

Everything is permanently removed: your sources, digest preferences, activity history, and any team memberships. If you’re a team owner, your team and all member access will also be removed. Any active subscription is cancelled immediately. This cannot be undone.